Who are you guys?
We’re a husband and wife team with over 10 years in the motorcycle industry, and a lifetime on two wheels. I got my first bike at the age of 5 (Honda Monkey!), and Issa got his first two-wheeled motor at the age of 16 (1963 Vespa VNB 125!) which he proceeded to take apart on his Mom’s kitchen table–a habit he has yet to break. Since those days, we’ve been dedicated BMW riders, owning /5s, /6s, R90Ss, and now a 1991 R100GS (me) and an R1200GS Adventurer (Issa).
But enough about us, on to you…
I have a question about an item/can’t find what I’m looking for. How can I find out more?
Finding the right part for your bike can be hard, and hitting that “add to cart” button can be tough if you are not sure that what you are asking for is what you need. If you have a question about something you see (or don’t see!) on our site, please feel free to get in touch so that we can get the right bit in the mail to you, and make sure that you are out enjoying your local favorite riding roads ASAP.
So, whether you are in need of a seat for the R75/5 you are restoring, want a sweet new exhaust for your Sunday ride, or are just in need of a gasket so you can get your carburetor off the coffee table, we'll look forward to hearing from you!
OK. What’s the best way to get in touch with you?
That’s the easy part! You can email us anytime by clicking the “Send Email” button above, or by sending a message to sales@flugelnus.com from your own email account. If you are feeling chatty, give us a ring at 510.701.1348. And by the way, when you call us, you are talking directly to the owners of Flugelnus. We can’t afford a call center, and we wouldn’t put you through that telecommunications hell, even if we could.
I’m a dealer, and would like to set up a wholesale account. Do you guys do that?
Yep, we do wholesale to authorized resellers, and would love to hear from you. Give us a ring at 510.701.1348 or email us at sales@flugelnus.com so that we can set up your dealer profile.
Yea! I’ve ordered some good stuff for my bike, and I can’t wait for it to get here! When’s it gonna get here? How’s it gonna get here?
We offer several shipping options, and leave the choice up to you at checkout. You can use the USPS flat rate option (recommended for smaller lightweight items or for those who receive their mail at a P.O. Box) or you can use UPS (recommended for heavier items or for items that require tracking, such as seats, exhaust systems, etc.). If we ever need to change the shipping method to your address, we’ll make sure to get in touch with you first!
Dang. My cool stuff got here, but it was the wrong cool stuff. It may also be broken, but I can’t tell. Can you guys fix it?
We are committed to making sure that your bike stays exactly where it belongs, on the road! To that end, if your items should arrive, and not be exactly what you need, please get in touch so that we can make it right. It may involve a little effort on your part (repacking, a little tape), but we are committed to an honest deal at an honest price.
But wait! I have more questions! Don’t go away…
While we hope that we've answered your heavy-hitter questions, we understand that you may have more specific inquiries related to your bike/part/accessory/situation that require a more personal response. If you need more information, or are just curious as to what we are up to at the moment, give us call or send an email, and we’ll promise a personal and timely response.
All the best to you and yours!
